SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

Simplex Mobility Deploys the Telax Cloud Solution

February 25, 2013
By Anuradha Shukla, TMCnet Contributor

Telax Hosted Call Center, a specialist in contact center technology is improving service delivery for Simplex Mobility, a customer-driven managed services provider in the corporate wireless space. Simplex Mobility has recently deployed the Telax cloud solution that is supporting its Simplex Mobility Product Help Desk solution.


Simplex’s customers demand several features from its service provider such as precision reporting, end-user support and usage visibility. Recognizing these requirements, Simplex searched for a hosted contact center solution that could replace its current hosted carrier.

But, the company wanted the solution to provide cost certainty and improved service delivery for its clients. After searching for vendors in the market Simplex decided to use solution from Telax as it is reliable, less expensive and easier-to-use than other available offerings.

Telax offers an all-inclusive cloud solution to Simplex at a fixed-monthly fee providing cost certainty. Both partners have a common goal to provide high quality services to its clients and they are thus collaborating efforts to serve the customers in a better manner.

“I commonly come across companies looking to switch from large incumbent carriers; they need a better, faster, less expensive solution,” said Allister Quinteros, VP Direct Sales, in a statement. “We provide that, our whole objective is to give our clients the tools they need to deliver exceptional customer service, without any hassles or hidden fees.”

Today, Telax Hosted Call Center leverages cloud computing to deliver a contact center solution with more functionality than traditional hardware at a more affordable cost. The company was in news earlier this year for announcing enhancement to security options for PCI (News - Alert) compliance on its cloud-based contact center software.




Edited by Amanda Ciccatelli



Follow Us On:

Hosted Call Center Social Networks
Resources

Visit our call center industry resource library and learn how to optimize your contact center for maximum profitability.


Find these resources and more at incontact.com

LEARN MORE
››

Featured Resources
inContact Dialer

The inContact Dialer combines state-of-the art inbound contact handling with full-featured campaign-based outbound dialing to maximize agent productivity.

Download now ››

inContact Blended Media (Multi-Channel Routing)

Put your Customer First: Let them contact you in a way that is convenient for them by transforming your call center into a true multi-channel contact center.

Download now ››

The Next Revolution: Cloud Computing

It's never been a better time to have your head in the clouds—cloud-based software, that is. In today's economy, everyone is looking to reduce costs and improve efficiencies.

Download now ››

Personal Connection Outbound Solution

In the age of the customer, contact centers are always looking for new and better ways to ensure satisfaction with every interaction.

Download now ››

3-Minute inContact Tour

Transform your customer care. Watch our product and company overview.

Watch now ››

Featured Whitepapers
2013 Executive Priorities Report

Business Growth through Customer Experience Strategic and Operational Investment Trends and Opportunities.

Download now ››

2012 North American Cloud Contact Center Solutions Company of the Year Award

Frost & Sullivan has over fifty years of experience as a global research organization.

Download now ››

Choosing the Right Cloud Contact Center Solution

Competing in today's complex marketplace requires enterprises to adapt to an environment where the frame and basis of competition are constantly shifting.

Download now ››

blog comments powered by Disqus

Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

STAY CURRENT YOUR WAY

© 2014 Technology Marketing Corporation. All rights reserved | Privacy Policy