While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's on demand call center software products are helping hundreds of companies increase market share and profitability across the globe.
Optimize your call center and increase profit with this secure and robust call center software platform. Discover more ››
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location. Discover more ››
Our hosted IVR software enables you to create the perfect mix of self-service and agent managed contacts. Discover More››
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM), making it possible for you to create a consistent and satisfying customer experience. Discover More ››
ECHO Customer Feedback
Our customer satisfaction survey allows you to hear the voice of your customer and ensure they are getting the service they need and want. Discover More ››
Predictive Dialer Software
Keep agents working on your most profitable activities with our inbound/outbound blended and hosted predictive dialers. Discover More ››
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world. Discover More ››
Our workforce management tools can optimize your workforce and automate agent scheduling. Discover More ››
› Brekford Announces Appointment of Rod Hillman as New President and Chief Operating Officer 12/6/2013 11:34:45 AM
› AAA Carolinas Leverages Ultimate Software's Person-Centric HCM Technology to Unify Information and Processes 12/6/2013 11:03:48 AM
› MarketDeveloper Adds Pure360 Capability to Campaign Management 12/6/2013 9:51:25 AM
› Gateway Debuts Touch Screen Notebooks Starting at Just $329 12/6/2013 8:00:08 AM
› accesso acquires Siriusware 12/6/2013 6:50:32 AM
› SolarWinds Replaces HP OpenView, Providing Reliable and Cost-Effective Performance Monitoring and Configuration Management for Bulletproof Solutions 12/6/2013 6:50:25 AM
› Wipro Recognized by ITSMA with a Gold Award for Marketing with Social and Digital Media 12/6/2013 6:50:25 AM
› European Association for the Study of the Liver Chooses App Studio for Digital Journal Publishing 12/6/2013 6:50:25 AM
› Market Research: B2B Agencies Benchmarking Report 12/6/2013 6:11:13 AM
› Gentera Chooses Cisco to Deploy Collaboration Services and Customer Care Platform 12/6/2013 6:08:08 AM
› Sorin Group Launches Intensia Family of ICD and CRT-D Devices Featuring DF-4 High Voltage Connector 12/6/2013 5:03:46 AM
› CSOFT Opens Office in China's Manufacturing Capital 12/6/2013 2:03:49 AM
› Ixia Completes Acquisition of Net Optics, Inc. 12/5/2013 7:03:51 PM
› CyrusOne Inc. to Participate at Raymond James Systems, Semiconductors, Software and Supply Chain Conference 12/5/2013 6:03:49 PM
› Primerica Wins Eleventh Consecutive DALBAR Mutual Fund Service Award 12/5/2013 5:33:49 PM
› Veeva Announces Fiscal 2014 Third Quarter Results 12/5/2013 4:33:50 PM
› DIRECTV Named One of America's Most Community-Minded Companies in This Year's Civic 50 by Bloomberg, National Conference on Citizenship and Points of Light 12/5/2013 1:33:52 PM
› Webnames.ca Begins Accepting Pre-Orders for Fourteen New Domain Extensions 12/5/2013 12:51:03 PM
› The Orange County Register Names QuestSoft to 2013 Best Places to Work List 12/5/2013 12:03:58 PM
› Emmi Solutions Patient Engagement Technology Leads to Improved Colorectal Cancer Screening Rates for Presence Health 12/5/2013 12:03:53 PM
› ECRS Ranked #1 in Retail Industry's Most Prestigious Software Survey 12/5/2013 11:33:58 AM
› LexisNexis InterAction Survey: Insight into the State of Law Firm CRM 12/5/2013 11:33:56 AM
› Culver's Invites Guests to Play Secret Santa for the Chance to Win $1,000 12/5/2013 11:07:35 AM
› Association of Gaming Equipment Manufacturers (AGEM) Releases November 2013 Index 12/5/2013 11:05:41 AM
› Starshot Adopts Act-On for Agencies to Fuel Growth 12/5/2013 11:05:22 AM
› Higher Wages Attract More Qualified Employees, Says Stanford Scholar 12/5/2013 11:04:28 AM
› Sitel Adding 3,500 New Jobs 12/5/2013 11:04:13 AM
› InsPro Receives XCelent Award for North American Life Insurance Policy Administration Systems 12/5/2013 11:04:00 AM
› Record Holiday Shopping Weekend for Kindle; This holiday shopping weekend is the best ever for Kindle Fire tablets and Kindle e-readers 12/5/2013 9:15:50 AM
› MZ Group - A1 Investimentos innovates and acts as a pioneer in the fund industry by joining Assembleias Online 12/5/2013 9:10:07 AM
› Superior Service at Scale: New Release from Moxie Software Boosts Enterprises' Ability to Personalize Customer Experiences 12/5/2013 8:59:26 AM
› Five9 Cloud Contact Center Software Now Available in the Oracle Cloud Marketplace 12/5/2013 8:59:13 AM
› Time Warner Cable Names Dinni Jain Chief Operating Officer 12/5/2013 8:29:05 AM
› OpenMarket powers mobile donations for record-breaking BBC Children in Need 12/5/2013 8:28:38 AM
› Datum welcomes financial services solutions provider NetPay Group as their latest client 12/5/2013 8:10:07 AM
› Acer Aspire Z3-600: Flexible, Portable All-in-One Fun 12/5/2013 8:00:17 AM
› CIO Research Shows That 86 Percent of Businesses Are Failing to See the Strategic Value of Mobility 12/5/2013 6:00:02 AM
› Barnes & Noble and Microsoft Announce Exclusive NOOK® for Windows 8.1 Offer: Customers in the UK Get Free NOOK Books® and Magazines with Download of NOOK App for Windows 8.1 12/5/2013 5:58:51 AM
› European Association for the Study of the Liver Chooses App Studio for Digital Journal Publishing; EASL Creates Journal of Hepatology App with App Studio Using XML-based Content 12/5/2013 4:38:41 AM
› MarketersMedia.com: Supreme Lending Forecasts Changes in the Fort Walton Housing Market 12/5/2013 4:12:41 AM
› MarketersMedia.com: DressFirst Offers Best-Selling Dresses for all Occasions 12/5/2013 4:09:08 AM
› Go Global: Keep Connected Away From Home 12/5/2013 4:00:04 AM
› Sales Lead Management Association Announces Winners of the 2013 50 Most Influential People in Sales Lead Management Election 12/5/2013 12:58:51 AM
› Auto Insurance in Louisville, KY Companies Now Featured in Quotes System at Auto Website 12/4/2013 7:29:08 PM
Senator Proposes Stiffening Penalties for Automated Outbound Call Violators
Senator Chuck Schumer (D-NY) wants to send illegal robocallers to jail. It's very probable that he would find few Americans who disagree with him on that score. Most of us would personally like to put "Rachel from Card Services" behind bars and throw away the key.
inContact Adds Speech Analytics Powered by Verint
inContact, a provider of cloud call center software and workforce optimization (WFO) tools, has enhanced its solutions by adding speech analytics capabilities from Verint Systems.
CounterPath Deploys New Call Center Solutions to Expand Market
CounterPath Corporation, a developer of desktop, tablet and mobile VoIP software products and solutions, is installing call center solutions that are fulfilling the requirements of this increasing market.
A Call Center Brings Hopes of Employment to a Struggling City
Saint John, the largest city in the Canadian province of New Brunswick, is in the process of adding some 275 jobs to one of its call centers.
PNC Financial Upgrades its Call Center Environment
It is imperative for call center organizations to understand creating a healthy and welcoming working environment goes a long way in improving customer satisfaction.
Real Estate Company's Call Center Operations Migrate to inContact's Cloud
Lured by promises of cost reduction and increased process and operational efficiency, more companies from a wider section of industries are embracing the cloud.
Learn How to Optimize the Call Center Customer Experience
Companies that adopt call center services to deliver the right capabilities for clients generally have the best intentions, but many fall short of the right strategies to make the desired dent in the market.
Study Finds that Call Center Fraud Doubled in the First Half of 2013
It has never been a secret that the perpetrators of fraud are clever and opportunistic. While security technologies designed to safeguard critical systems become more advanced, criminals find new ways around these security protocols.
'Pods' to Make Working More Attractive for Call Center Home Agents
Xerox is getting ready to run a pod pilot with some of its at-home customer care representatives, and plans to offer an incentive to employees that are willing to test out the Pods and also bring in more volunteers.
Agency Funding of Delta's Chisholm Call Center---A Boon or Bane for Minnesota Economy?
A Minnesota-based economic development agency that approved more than $10 million in financing for hundreds of projects, has now given the stamp of approval for a $5.9 million "forgivable" loan in favor of Delta Airlines.
Call Center, Red Cross Join Forces to Send Holiday Cards to Service Members
With many Americans honoring service members past and present on Veterans Day, a common reaction is why such honors don't come on a regular basis. Now the American Red Cross' Holiday Mail for Heroes program is accepting holiday cards for the next few weeks.
Dimension Data's Survey Reveals Omnichannel Communications Crucial for Call Centers
A recent survey from Dimension Data, a provider of Information and Communications Technology (ICT) services and solutions, says customers are increasingly dissatisfied with the call center services delivered to them.
inContact Integrates Cloud Contact Center Solution with Gryphon's DNC Compliance Solution
inContact, a provider of cloud-based call center services, has just integrated its cloud contact center solution with Gryphon's real-time, Do-Not-Call (DNC) compliance solution for outbound sales-and-marketing organizations and contact centers.
How Much? The Rising Cost of the Affordable Care Act Call Centers
With so much money invested in the launch of the ACA website - $394 million so far, according to the Government Accountability Office report - you'd think money would have been the least of their worries.
Maine Debates the Status of Call Center Jobs in the State
The Bangor Daily News recently reported that the state has added nearly 2,000 call center jobs over the past five years, according to employment data from the Maine and U.S. Departments of Labor.
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Competing in today's complex marketplace requires enterprises to adapt to an environment where the frame and basis of competition are constantly shifting.