Hosted Call Center

TMCnet - The World's Largest Communications and Technology Community
New Coverage :  Asterisk  |  Call Recording  |  SIP Trunking  |  Fax Software  |  Load Balancer  |  PBX  |  SIP Phones  |  Small Cells
Webinars
Channels by Topic
Hosted Call Center Community

While many hosted call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's hosted call center solutions are helping hundreds of companies increase profitability across the globe.

Welcome to the Hosted Call Center Community

This online community was created to give business owners the tools they need to successfully operate a hosted call center. As the world's leader in hosted call center services, we have amassed valuable resources that can help call centers run more profitably and take the pain out of daily operations. Our hope is that by exploring these resources and learning about our products, you will discover new ways to drive profit and improve the customer experience.

inContact's award-winning hosted call center solutions:

  • Enable you to deliver exceptional customer experiences
  • Decrease costs and increase revenue
  • Allow you to focus on your customers rather than maintaining and upgrading outdated hardware
  • Give you the knowledge and tools you need to increase the profitability of every touch point
  • Generate the loyalty necessary to grow your business


Feature Articles

BT Expands Hosted Call Center Portfolio in the US with Cloud Contact Solution
These days, the hosted call center is gaining significant popularity in the global community as businesses are realizing the value of running a call center operation without worrying about the cost and burden of the physical call center.
Hosted Call Center Services Provider inContact to Participate in May Investor Conferences
Over the next few weeks, inContact Inc., provider of hosted call center software and contact center agent optimization tools, will present at three investor conferences. Helping contact centers around the world create profitable customer experiences, inContact offers a portfolio of cloud-based contact center software solutions.
Plug-In Agent an Effective Way to Manage the Hosted Call Center
inContact's hosted call center has two competitive advantages: the user interface and its unique qualities within the industry. One unique quality is the CRM Plug-In Agent. This ribbon interface goes across the top of the desktop to ensure it is always there with important information, but never in the way.
inContact's Hosted Call Center Platform Improves Metal Manufacturer's Operations
The hosted call center platform is something every call center should adopt. And the hosted call center is gaining significant traffic in the global community as companies recognize the financial value of running a call center operation without the cost and burden of the physical call center build out.
More Articles
››

Follow Us On:

Hosted Call Center Social Networks
Resources

Visit our call center industry resource library and learn how to optimize your contact center for maximum profitability.


Find these resources and more at incontact.com

LEARN MORE
››

Featured Resource
3-Minute inContact Tour

Transform your customer care. Watch our product and company overview.

Watch now ››

Featured Resource
TCO Whitepaper

This Frost & Sullivan study proves cloud-based call centers are up to 58% more profitable.

Download now ››