Hosted Call Center

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Hosted Call Center Community

While many hosted call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's hosted call center solutions are helping hundreds of companies increase profitability across the globe.

Welcome to the Hosted Call Center Community

This online community was created to give business owners the tools they need to successfully operate a hosted call center. As the world's leader in hosted call center services, we have amassed valuable resources that can help call centers run more profitably and take the pain out of daily operations. Our hope is that by exploring these resources and learning about our products, you will discover new ways to drive profit and improve the customer experience.

inContact's award-winning hosted call center solutions:

  • Enable you to deliver exceptional customer experiences
  • Decrease costs and increase revenue
  • Allow you to focus on your customers rather than maintaining and upgrading outdated hardware
  • Give you the knowledge and tools you need to increase the profitability of every touch point
  • Generate the loyalty necessary to grow your business


While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's on demand call center software products are helping hundreds of companies increase market share and profitability across the globe.

inContact Platform
Optimize your call center and increase profit with this secure and robust call center software platform. Discover more ››
ACD Software
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location. Discover more ››
IVR Software
Our hosted IVR software enables you to create the perfect mix of self-service and agent managed contacts. Discover More››
CRM Integration
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM), making it possible for you to create a consistent and satisfying customer experience. Discover More ››
ECHO Customer Feedback
Our customer satisfaction survey allows you to hear the voice of your customer and ensure they are getting the service they need and want. Discover More ››
Predictive Dialer Software
Keep agents working on your most profitable activities with our inbound/outbound blended and hosted predictive dialers. Discover More ››
Network Connectivity
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world. Discover More ››
Workforce Management
Our workforce management tools can optimize your workforce and automate agent scheduling. Discover More ››
Quality Management
Our call center quality assurance helps you create a predictable, branded customer experience.
Discover More ››

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Resources

Visit our call center industry resource library and learn how to optimize your contact center for maximum profitability.


Find these resources and more at incontact.com

LEARN MORE
››

Featured Resource
3-Minute inContact Tour

Transform your customer care. Watch our product and company overview.

Watch now ››

Featured Resource
TCO Whitepaper

This Frost & Sullivan study proves cloud-based call centers are up to 58% more profitable.

Download now ››