While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's on demand call center software products are helping hundreds of companies increase market share and profitability across the globe.
Optimize your call center and increase profit with this secure and robust call center software platform. Discover more ››
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location. Discover more ››
Our hosted IVR software enables you to create the perfect mix of self-service and agent managed contacts. Discover More››
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM), making it possible for you to create a consistent and satisfying customer experience. Discover More ››
ECHO Customer Feedback
Our customer satisfaction survey allows you to hear the voice of your customer and ensure they are getting the service they need and want. Discover More ››
Predictive Dialer Software
Keep agents working on your most profitable activities with our inbound/outbound blended and hosted predictive dialers. Discover More ››
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world. Discover More ››
Our workforce management tools can optimize your workforce and automate agent scheduling. Discover More ››
› Ifbyphone Unveils Next Generation of Call Tracking and Call Management for a Mobile World 4/23/2014 9:42:00 AM
› Knight Transportation Reports First Quarter 2014 Revenue and Earnings 4/23/2014 9:41:41 AM
› Southern Company subsidiary and Turner Renewable Energy strengthen renewable portfolio by closing on second California solar plant 4/23/2014 9:39:31 AM
› Ricoh to Showcase Powerful Signage Solutions at the 2014 ISA International Sign Expo That Help Companies Make an Impact 4/23/2014 9:11:49 AM
› NetBase Launches Brand LIVE Pulse(TM) to Provide Instant Visibility to the Social Movement of Brands 4/23/2014 9:11:48 AM
› Leading Foundry Selects Mega Fluid Systems for Customized CMP Solutions 4/23/2014 8:59:26 AM
› CorvisaCloud Secures $30 Million in Funding 4/23/2014 8:59:08 AM
› Aeromexico Sets New Standard in Customer Service; Offers PressReader in Airport Lounges 4/23/2014 8:41:44 AM
› Continuum Supports TAG Members with Tips on Accelerating Profitable Growth in Managed IT and Cloud Services at TAG Convention 4/23/2014 8:41:43 AM
› JDA Announces Winners of the 2014 Real Results Awards 4/23/2014 8:41:17 AM
› New Actiance Technology Partner Program Enables Partners to Ensure Industry Leading Compliance for Their Applications 4/23/2014 7:59:05 AM
› NetSuite Selects SolarWinds for Global, End-to-End IT Infrastructure Management 4/23/2014 7:28:51 AM
› Dell Boomi AtomSphere Takes Adaptive Approach to Application Integration 4/23/2014 6:59:25 AM
› Tech Mahindra to implement Motor Vehicle Enterprise System (MOVES) for New Hampshire's Division of Motor Vehicles 4/23/2014 6:59:21 AM
› IBM Watson Group Invests in Fluid to Transform the Consumer Shopping Experience 4/23/2014 6:59:19 AM
› The Chernin Group and AT&T Create New Venture to Acquire, Invest In and Launch Online Video Businesses 4/23/2014 6:59:12 AM
› Cxense anuncia su Data Management Platform (DMP) en tiempo real 4/23/2014 6:41:18 AM
› Cxense Unveils Real-Time Data Management Platform 4/23/2014 6:41:17 AM
› Gartner's market share report ranks Advanced Computer Software's finance software fourth in UK; Advanced's financial management software achieved 16.4% revenue growth in 2013 4/23/2014 6:16:56 AM
› Social Media Benchmarking Report 2014: Insight into Trends and Activities in B2B Organisations 4/23/2014 4:50:21 AM
› Panorama Software Introduces Market's First Business Intelligence Data Discovery Solution to Offer Infographics for Dynamic Data Visualization 4/23/2014 3:59:36 AM
› The Chernin Group and AT&T Create New Venture to Acquire, Invest In and Launch Online Video Businesses 4/23/2014 3:22:22 AM
› Five IT Scenarios That Can Wreak Havoc on an IT Pro's Easter and ANZAC Day Holiday 4/22/2014 8:14:28 PM
› Arla Foods UK Selects StayinFront SaaS Mobile Solution to Optimize Retail Field Operations 4/22/2014 4:58:59 PM
› AT&T Reports Strong Results in First Quarter while Investing in Growth Transformation: 4/22/2014 4:41:38 PM
› OpenSpan Executive to Present at CCNG's Phoenix and Columbus Events 4/22/2014 2:41:24 PM
› Navicure's Strong First Quarter Results Follow Large Enterprise Account Wins 4/22/2014 12:41:25 PM
› DocuSign Reduces Risk and Motivates Performance with Xactly 4/22/2014 12:11:19 PM
› Colorado's Steamboat Springs Transit Selects RouteMatch Software's Passenger Transportation Technologies to Improve Operations and Customer Service for Tourists and Local Community 4/22/2014 12:03:54 PM
› Exony Launches Customer Experience Channel on TMCnet 4/22/2014 11:43:24 AM
› Sustainability, Quality, Value - Can Healthcare Have It All? 4/22/2014 11:41:32 AM
› HomecareCRM Announces Agreement with VITAS Innovative Hospice Care 4/22/2014 11:11:46 AM
› ScripHessco Forges Strategic Relationship with Leading Doctors of Chiropractic to Improve Patient Outcomes and Provide Practice Enhancement Education 4/22/2014 11:11:37 AM
› Capriotti's Sandwich Shop Chooses Punchh Mobile CRM Platform for Loyalty 4/22/2014 10:58:54 AM
› Blackbaud Partner Network Focused on Extending the Nonprofit Technology Ecosystem 4/22/2014 10:41:50 AM
› Allegiance Brings Customer Experience Data to Light in Seconds with Dashboards 2 4/22/2014 10:41:37 AM
› Dell Boomi AtomSphere Takes Adaptive Approach to Application Integration Accelerating Customer Time to Value 4/22/2014 10:41:20 AM
› Secure Infrastructure & Services Expands With Additional Data Center 4/22/2014 10:15:27 AM
› LEGOLAND Florida Becomes First Theme Park in U.S. to Run Completely on Renewable Energy on Earth Day 4/22/2014 10:11:22 AM
› AudioEye Teams With Website Oriented Small Business, Blue Beacon Consulting, to Provide Solutions to the Federal Government 4/22/2014 10:04:29 AM
› PetSafe(R) Advances Customer Care With Aspect Software, Adds Social Media and Omni-Channel Capabilities 4/22/2014 9:58:58 AM
› Outsell Continues Steady Revenue Growth in First Quarter 4/22/2014 9:58:57 AM
› ETM Releases UPExchange Version 3 4/22/2014 9:43:50 AM
› Quadron Data Solutions(TM) Announces New Integration Enhancements With Laser App Software to Simplify Account Opening for Broker-Dealers 4/22/2014 9:42:55 AM
Leading Business Selects inContact Solution
The need to have innovative technology and a commitment to outstanding service is necessary in today's contact centers. Hence, one of the world's largest organizations of business professionals has selected inContact for that need.
Survey Says; Best Response is a Rapid One
According to a recent survey, a new study shows that in Australia in particular, customers expect their customer service contacts to be really, really quick.
Are You Giving Call Center Customers Your Best?
Modern call centers invest heavily in computer-telephone integration technology and applications that help agents have control on a variety of phone functions and deliver highly efficient, call center-based CRM solutions.
Social Media Benefits Everyone at Call Centers
Social media is the marketing and customer support channel that has launched a thousand white papers, and it's complex for a number of reasons.
Call Center Reaches Higher, Offers More Language Options
Call center giant Open Access BPO announced that it has added voice-based customer service in four more languages: Vietnamese, Thai, Bahasa Malaysia, and Bahasa Indonesia.
As Reshoring Grows, Customers Voice Support for Web Chat, Too
A new study by HeyWire Business that said more than 52 percent of respondents said they would be likely to text with a customer service agent.
inContact's Hosted Call Center Focus Renewed with CCNG Ties
The CCNG (Call Center Network Group), a contact center professional peer network, recently announced the return of its partner inContact, an organization that develops software solutions for call centers.
Hosted Call Centers Need to Remember that People Matter Most
Every business should think about how their customers reach them, and whether formalizing customer service into a contact center application makes sense.
Emirates to Open New Customer Contact Center in Budapest
Emirates recently announced its plans to open up a new customer contact center in Budapest. The facility will be managed by 300 professionals who will handle calls and emails in nine languages.
Ways and Means to Improve CRM in the Call Center
To achieve the highest levels of customer satisfaction, it is important for every company to have good CRM practices, which are more important for call center industries than for any other industry.
inContact Cloud Solution Helps a Financial Services Company Cash In
A financial service company will now be closer to its service and efficiency objectives in the U.S. and internationally by leveraging the features of the inContact cloud solution.
Employees Are the Secret to Successful Call Centers
One of the most important secrets to running a successful call center is the motivation levels of employees. They are the pillars of the business as their performance determines the overall quality of service offered.
New York Says Its Call Centers Are Ready for ACA Deadline
In New York state, the end of signups for Obamacare is expected to pass without incident, despite increased call volumes at the state's healthcare exchange call centers.
Put Your Tech Dollars Where They'll Improve the Customer Experience
Many contact centers today may be finding that their customer satisfaction is backsliding, for a number of reasons. But if customer satisfaction is on the decline, any company worth its salt will take steps to remedy the situation.
Large Insurance Provider Selects inContact for Call Center Solution
A large insurance provider has selected inContact, a provider of cloud contact center software and contact center agent optimization tools, to replace its legacy software with a cloud solution that will support high-quality customer experiences.
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Competing in today's complex marketplace requires enterprises to adapt to an environment where the frame and basis of competition are constantly shifting.