SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

Connect First Intros Certified Cloud Routing Destination Program for Call Centers

August 20, 2012
By Anuradha Shukla, TMCnet Contributor

Cloud Routing is increasing contact center efficiencies by introducing its Certified Cloud Routing Destination program. This program also enables clients to reduce operating costs and produce more detailed and increased transparency reporting.


Connect First provides Cloud Routing solutions for the Direct Response industry. Its Cloud Routing is a hosted solution that allows intelligent load balancing of inbound calls to multiple contact centers.

Several benefits can be enjoyed if both the Cloud Routing client and the outsourced call center use the Connect First platform such as cost savings.

Connect First claims clients have to pay about a penny per minute less to route to a call center on its network than to one that is not because both the Cloud Routing customer and the Cloud Destination would be on the Connect First network.

The call routing to the center becomes more efficient if both the Cloud Routing client and their outsourced center are on the Connect First platform.

Clients can also see complete, front to back, reporting on each call if an outsourced call center utilizes the Connect First ACD and is receiving traffic from a Connect First Cloud Routing customer.

“Being both a Cloud Routing Provider and having Certified Destinations which clients can route their calls to gives Connect First a unique advantage in the industry,” said Connect First’s VP of sales, Darren Prine.

Connect First offers Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more.

The company recently received the 2012 Next Generation Network Leadership Award.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Amanda Ciccatelli



Follow Us On:

Hosted Call Center Social Networks
Resources

Visit our call center industry resource library and learn how to optimize your contact center for maximum profitability.


Find these resources and more at incontact.com

LEARN MORE
››

Featured Resources
inContact Dialer

The inContact Dialer combines state-of-the art inbound contact handling with full-featured campaign-based outbound dialing to maximize agent productivity.

Download now ››

inContact Blended Media (Multi-Channel Routing)

Put your Customer First: Let them contact you in a way that is convenient for them by transforming your call center into a true multi-channel contact center.

Download now ››

The Next Revolution: Cloud Computing

It's never been a better time to have your head in the clouds—cloud-based software, that is. In today's economy, everyone is looking to reduce costs and improve efficiencies.

Download now ››

Personal Connection Outbound Solution

In the age of the customer, contact centers are always looking for new and better ways to ensure satisfaction with every interaction.

Download now ››

3-Minute inContact Tour

Transform your customer care. Watch our product and company overview.

Watch now ››

Featured Whitepapers
2013 Executive Priorities Report

Business Growth through Customer Experience Strategic and Operational Investment Trends and Opportunities.

Download now ››

2012 North American Cloud Contact Center Solutions Company of the Year Award

Frost & Sullivan has over fifty years of experience as a global research organization.

Download now ››

Choosing the Right Cloud Contact Center Solution

Competing in today's complex marketplace requires enterprises to adapt to an environment where the frame and basis of competition are constantly shifting.

Download now ››

blog comments powered by Disqus

Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

STAY CURRENT YOUR WAY

© 2014 Technology Marketing Corporation. All rights reserved.