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Continental Message Solution Intros New Customer Service Translation Solution

February 18, 2014
By Shamila Janakiraman, TMCnet Contributor

Ohio-based Continental Message Solution, a provider of outsourced customer care and emergency call center services, has unveiled its new customer service translation solution. The company has joined hands with a specialist in translation and interpretation services to develop the solution.

“Our role as an organization is to support our client’s customers and help our clients grow their businesses,” said Richard Titus, director of business development at CMS. “We want our clients to be competitive in the global marketplace and that means not losing a single customer or opportunity due to a language barrier. Providing translation services was a natural next step for us.”

As a provider of telephone answering services to global companies, Continental Message Solution (CMS) caters to client needs 24 hours a day. The CMS suite of custom business process outsourcing solutions includes customer service, emergency dispatching, employee hotlines, and virtual receptionist services.

According to CMS officials, the new customer service translation services are expected to deliver customer service, sales, and service support in over 208 languages for the benefit of various businesses. The company serves small businesses to Fortune 500 companies delivering cost effective and scalable outsourcing services.

As the multilingual service offering encompasses 208 languages, it can accommodate all services such as fraud and ethics reporting, emergency answering services, customer support, employee attendance hotlines and order processing besides appointment reminders. CMS will now be able to provide 24-hour on-demand access to language services so that companies can communicate and support global customers optimally.

CMS customers will greatly benefit from the delivery of over-the-phone solutions, and they can use translation and interpretation services for onsite needs, webcam translation, document translation, and localization, officials said.

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