SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

Continental Message Solution Intros New Customer Service Translation Solution

February 18, 2014
By Shamila Janakiraman, TMCnet Contributor

Ohio-based Continental Message Solution, a provider of outsourced customer care and emergency call center services, has unveiled its new customer service translation solution. The company has joined hands with a specialist in translation and interpretation services to develop the solution.


“Our role as an organization is to support our client’s customers and help our clients grow their businesses,” said Richard Titus, director of business development at CMS. “We want our clients to be competitive in the global marketplace and that means not losing a single customer or opportunity due to a language barrier. Providing translation services was a natural next step for us.”

As a provider of telephone answering services to global companies, Continental Message Solution (CMS) caters to client needs 24 hours a day. The CMS suite of custom business process outsourcing solutions includes customer service, emergency dispatching, employee hotlines, and virtual receptionist services.

According to CMS officials, the new customer service translation services are expected to deliver customer service, sales, and service support in over 208 languages for the benefit of various businesses. The company serves small businesses to Fortune 500 companies delivering cost effective and scalable outsourcing services.

As the multilingual service offering encompasses 208 languages, it can accommodate all services such as fraud and ethics reporting, emergency answering services, customer support, employee attendance hotlines and order processing besides appointment reminders. CMS will now be able to provide 24-hour on-demand access to language services so that companies can communicate and support global customers optimally.

CMS customers will greatly benefit from the delivery of over-the-phone solutions, and they can use translation and interpretation services for onsite needs, webcam translation, document translation, and localization, officials said.



Follow Us On:

Hosted Call Center Social Networks
Resources

Visit our call center industry resource library and learn how to optimize your contact center for maximum profitability.


Find these resources and more at incontact.com

LEARN MORE
››

Featured Resources
inContact Dialer

The inContact Dialer combines state-of-the art inbound contact handling with full-featured campaign-based outbound dialing to maximize agent productivity.

Download now ››

inContact Blended Media (Multi-Channel Routing)

Put your Customer First: Let them contact you in a way that is convenient for them by transforming your call center into a true multi-channel contact center.

Download now ››

The Next Revolution: Cloud Computing

It's never been a better time to have your head in the clouds—cloud-based software, that is. In today's economy, everyone is looking to reduce costs and improve efficiencies.

Download now ››

Personal Connection Outbound Solution

In the age of the customer, contact centers are always looking for new and better ways to ensure satisfaction with every interaction.

Download now ››

3-Minute inContact Tour

Transform your customer care. Watch our product and company overview.

Watch now ››

Featured Whitepapers
2013 Executive Priorities Report

Business Growth through Customer Experience Strategic and Operational Investment Trends and Opportunities.

Download now ››

2012 North American Cloud Contact Center Solutions Company of the Year Award

Frost & Sullivan has over fifty years of experience as a global research organization.

Download now ››

Choosing the Right Cloud Contact Center Solution

Competing in today's complex marketplace requires enterprises to adapt to an environment where the frame and basis of competition are constantly shifting.

Download now ››

blog comments powered by Disqus

Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

STAY CURRENT YOUR WAY

© 2014 Technology Marketing Corporation. All rights reserved.