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TouchStar Partners with IP-Converge to Implement Call Center Technology in Asia

August 11, 2008
By Susan J. Campbell, TMCnet Contributing Editor

TouchStar (News - Alert), a provider of predictive dialer solutions and a rapidly growing call center software developer, has successfully partnered with IP-Converge to implement TouchStar call center technology in Asia.


IP-Converge is now certified as a TouchStar Gold Partner to sell, implement, customize, train and support the TouchStar 2008 Call Center System and Predictive Dialer in Asia.
 
Rene Huergas, President of IPC, said in a Monday statement, "TouchStar is a logical partner for IPC because TouchStar has been a very important contact center technology provider in the Philippines over the last seven years.”

“TouchStar contributed technology and expertise to help many Philippine call centers grow. I know that TouchStar's core value of customer service made a difference for many businesses," Huergas added.  

Steve Bederman (News - Alert), TouchStar's Chief Executive Officer, is enthusiastic about the partnership with IPC, as evidenced by his Monday comments: "IP-Converge is the information technology and telecommunications leader in the Philippines.”

“TouchStar chose to partner with IPC only after we completed a thorough review of their customer service levels, training programs, and technology expertise. IPC is one of the most impressive value-added IT services companies that we have worked with in the world," Bederman added.

The new TouchStar 2008 Enterprise Contact Center system offers a robust predictive dialers and a highly scalable and redundant system architecture. Options are available for both on site and hosted deployment.

TouchStar serves more than 2,500 businesses on six continents from its headquarters in Denver, Colorado and eight global offices. The company’s call center technology products include: call center software, VoIP and PSTN telecommunications hardware, predictive dialers, automated voice messaging, scripting, recording, compliance management, automated data exchange, and its new "Best Time to Call" application.
 
IP-Converge Data Center is an information technology and telecommunications company that provides local and international clientele with fully integrated, managed value-added IT services at global service-quality standards.

The company offers IT Outsourcing and System Integration packages to clients requiring customized IT&T solutions. IP-Converge Data Center’s business is based upon the foundation of quality delivery, high customer satisfaction and cost-saving benefits.

The Asia call center market continues to grow, driving demand for solutions that will enable companies operating or originating there to compete effectively. This new partnership between TouchStar and IP-Converge will better position both companies to expand their offerings in this lucrative market, growing their global share and delivering the solutions that global call centers demand.
 
Learn more about TouchStar at Call Center 2.0, the leading technology event for call center and CRM decision makers, collocated with Internet Telephony Conference & EXPO — the biggest and most comprehensive IP communications event of the year. Call Center 2.0 and ITEXPO (News - Alert) will take place in Los Angeles, California, September 16-18, 2008, featuring three valuable days of exhibits, conferences, and networking opportunities you can’t afford to miss. Visit Touchstar at booth #331 in the exhibit hall. Don’t wait. Register now!

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan�s articles, please visit her columnist page.



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