The Right Hosted Contact Center Solution Creates Flexibility and Efficiency
January 15, 2013
1-800-Registry is an Internet-based company that provides a full wedding experience and other related services to couples in order to help them begin their new life together. So, having reliable and scalable communications infrastructure is critical for the company to provide the most positive customer experience to its brides and grooms.
In order to improve their customer service, the provider of wedding planning services has recently decided to deploy a Hosted PBX (News - Alert) and Cloud Contact Center solution from XO Communications (News - Alert). This solution has given the company an enterprise-class, cloud-based solution for 1-800-Registry communications and contact center service needs, while also providing the efficiencies to manage costs in the growing business.
Today, XO Communications is a provider of advanced communications, managed network and IT infrastructure services for large enterprise and wholesale customers. Additionally, XO offers a customer experience through data and IP solutions, a focus on customer service, and the performance of its advanced network.
The XO Hosted PBX and Concentric (News - Alert) Cloud Contact Center solution has allowed 1-800-Registry to reduce costs and simplify the management of communications needs by moving all services to the cloud. And, by not having to buy, install, manage and maintain PBXs, and servers, the company can dedicate more of its resources to running its core business.
“A key advantage of the integrated Hosted PBX and Cloud Contact Center solution from XO Communications for us is that it required no capital expenditure and helped lower operational costs,” said John Bamforth, CTO of 1-800-Registry, in a statement.
The solution features include advanced IP telephony, contact center and UC applications the company needs to keep connected with customers. XO Hosted PBX comes with voice and network services, IP desktop phones and direct access enterprise voice calling features including click to call, forward, transfer, single number reach and anywhere access to communications.
“Its best benefits are reliability and we don't have to manage it because XO does that for us. We are firm believers in using cloud-based services and XO demonstrated that their solution provides the performance and reliability we need,” continued Bamforth.
Additionally, 1-800-Registry benefits from the cloud-based contact center service, which provides a virtual contact infrastructure to support its agents. Additionally, it’s integrated with the company's Salesforce.com (News - Alert) system, giving them instant access to client account information when needed.
Don MacNeil, CMO of XO Communications, commented, "With businesses like 1-800-Registry adopting cloud-based solutions, it's clear that IT professionals understand the compelling advantages of cloud-based VoIP and contact center solutions and are making the right strategic decision to outsource important business functions to trusted providers like XO Communications."
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Allison Boccamazzo
3-Minute inContact Tour
Transform your customer care. Watch our product and company overview.
Business Growth through Customer Experience Strategic and Operational Investment Trends and Opportunities.
Frost & Sullivan has over fifty years of experience as a global research organization.
Competing in today's complex marketplace requires enterprises to adapt to an environment where the frame and basis of competition are constantly shifting.
Related content you may also be interested in…