3CLogic Now Offers Hosted Call Center Solution Integrated with LeadMaster CRM in the UK
January 14, 2013
3CLogic (News - Alert) is a specialist in hosted call center solutions delivered via cloud. These inbound, outbound, and blended contact center software solutions are hosted on Amazon Web Services (News - Alert) (AWS).In a significant development, 3CLogic unveiled expansion of its partnership with LeadMaster customer relationship management (CRM), to the United Kingdom.
3CLogic’s partnership with LeadMaster, a provider of sales and lead management, commenced earlier this year when it integrated its inbound, outbound, and blended cloud-based contact center software with LeadMaster CRM. The expanded partnership and the integration from LeadMaster team in the U.K. allow both companies to serve their customers throughout Europe. It provides an enhancement for anyone who needs dialing capability from their cloud-based lead management/CRM system.
The hosted call center solution delivers expanded computer telephony capabilities for the LeadMaster system. Inside sales reps and call center reps can now fully automate their campaigns with click-to-dial and still get a 360-degree view of all the interactions with a particular contact. It also allows companies of any size to build a virtual contact center, in any location, using low-cost workstations combined with an Internet connection.
"This is great news for our customers in the U.K. and rest of Europe. We can now offer a PBX (News - Alert)-in-the-cloud solution," said Kewal Gupta, managing director for channel tools and a LeadMaster distributor. “You get all the features and functions without having to own the hardware. The system works exactly how you would expect it to. Click on the dial button and it makes a phone call. The LeadMaster system provides sales lead management, CRM, marketing automation, email marketing, and integrated phone dialing.”
According to David Rastatter, marketing manager at 3CLogic, Cloud based CRMs integrated with cloud based contact centers provide unprecedented value to customers. “The ease of use of the LeadMaster system combined with the flexibility of the 3CLogic system makes virtual call centers very easy to implement.”
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Edited by Amanda Ciccatelli
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