SoundBite Enhances Compliance Solution for Hosted Call Centers
December 11, 2012
SoundBite Communications (News - Alert), a provider of cloud-based customer experience solutions for the hosted call center and mobile marketing industries, has introduced enhancements to its Compliance Solution Suite for contact centers.
The Compliance Solution Suite helps contact centers reduce risks by preventing prohibited numbers from being contacted and ensures that contact centers abide by compliance and regulations. The solution ensures timeliness of data with dynamic campaign filters, automated real-time suppression, and mobile opt-in.
SoundBite's Compliance Solution Suite also ensures that regulations are stated correctly so that client policies are met with 100 percent call recording and monitor-coach-barge control. With time zone detection tools, dialing rules and mobile identification, the solution ensures proper calling actions during safe contact windows.
With the new compliance solutions suite, contact centers can set control contact frequency by setting maximum contact attempts within a specified timeframe, including across channels such as voice, text, web and email. Real-time data integration of opt-in, wireless deactivations, and channel preferences with systems of record applications are additional features. The cloud platform, combined with its rigorous data security practices, helps clients mitigate risks, ensure privacy, and enable compliance with government regulations such as FDCPA, TCPA, FCRA, the UK Data Protection Act, GLBA, Sarbanes-Oxley and HIPAA, as well as with privacy regulations and standards.
The improved SoundBite's Compliance Solution Suite, along with the company’s rigorous data security practices, helps clients mitigate risks, ensure privacy, and enable compliance with government regulations such as FDCPA, TCPA, FCRA, the UK Data Protection Act, GLBA, Sarbanes-Oxley and HIPAA, as well as with many privacy regulations and standards.
"The SoundBite customer communications platform significantly reduces compliance risk for accounts receivable management organizations," said Tim Segall, CTO at SoundBite Communications, in a statement.
“By combining advanced contact center capabilities such as multi-channel communications, preference utilization, and over-dialing protection with a suite of built-in tools that enable compliance, organizations benefit from increased control, more cost-effective outreach, better customer experience and greater collections success," Segall added.
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Edited by Amanda Ciccatelli
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