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Telax Hosted Call Center Protects Senior Living Communities in North America

Telax Hosted Call Center, a provider of hosted call center solutions to companies worldwide, announced it is supporting the help desk of ESCO Technologies’ CareConnect service, an emergency communications systems designed to help senior citizens in North America.

CareConnect is America’s communications and life-safety solutions for senior living communities. The service can be installed and maintained with zero capital investment. ESCO provides the campus-wide communications infrastructure, equipment and network to deliver state-of-the-art Nurse/Emergency Call or Telikin computer technology, Telephone, Internet, and TV services. The service is offered for a lower monthly rate.

With Telax hosted call center solution, the contact center is able to enhance its service offered 24 hours a day, seven days a week, without any difficulties associated with call recording.

Call recording is crucial in contact centers like CareConnect that deals with emergency communications and other essential services. The Telax hosted call center provides the company with full recordings of every call that goes through CareConnect as well as long-term storage of those calls.

 “We understand how important it is to have a nurse or other health care professional available when a senior living resident needs them, which could happen at any time of day” said Mario Perez, president of Telax Hosted Call Center, in a statement. “CareConnect is a service that cannot afford downtime, and we’re a company that won’t allow downtime.”

Telax hosted call center solution provides capabilities such as multi-channel ACD, self-service IVR, workforce management, recordings, reports, CRM integration, social media and more.

Telax Hosted Call Center has a huge list of clients including Best Buy (News - Alert), Northrop Grumman, Johnson & Johnson, CI Investments, Health Canada and the GSA. The hosted call center solution enables these companies to reduce costs and improve efficiency, so they can do more with their most critical resource: people, company officials said.

Edited by Amanda Ciccatelli

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