Next Stop Seattle for inContact's Problem Solved Tour
July 07, 2011
inContact is an established player in the hosted call center industry, and with a number of fortune 500 companies running their services you can be sure they know a thing or two about best practices. The company’s “Problem Solved” tour is currently on the road offering knowledge to call center managers around the nation. Next week the show will stop off in Seattle.
Join the inContact team at the Renaissance Seattle Hotel on July 14th from 10AM to 2PM for a number of informative sessions hosted by inContact. Those looking for additional experience can even choose to stick around for optional workshops until 4.
The show will offer attendees real-life customer service success stories from the leaders of local companies. The event also give attendees the opportunity to participate in lively Q&A and facilitated breakout sessions focused on topics like: creating an energetic and productive contact center environment, managing metrics that matter to the executive suite, and retaining and training your best employees. There will also be a considerable focus given to the use of home agents in your call center and the topic will be addressed by a number of the speakers currently scheduled to talk.
Speakers include, Jill Blankenship, CEO of Frontline, Brian Liebenthal, Director of Call Center Operations, at Bosley, and Bill Brackin, Program Director of Volunteers of America North Sound 2-1-1. Each will address current trends and areas of concern within the call center industry.
The company’s hope is that those who show up will be able to take back tips that they can immediately implement in their contact centers. Since inContact is focused on hosted call center solutions sessions will also seek to highlight the benefits of cloud based call center software.
Those interested in learning more about the inContact event can visit the registration page here. This is one tour not to be missed this summer.
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page. Follow him on Twitter (News - Alert) @cpdimarco.
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